Customer Care 

Jewelry and other ADDA products are non-refundable. You can exchange an item that did not fit or receive a gift certificate for a similar amount within 14 days from the date of purchase / receipt of the order by mail! We provide a warranty of up to 3 months for all jewelry. Warranty, repair and conditions of exchange of ADDA jewelry.

1. The warranty for the repair of jewelry is 3 months from the date of purchase.

2. The warranty covers the repair of accessories (chains, locks, fasteners, rings, etc.), damaged stones cannot be replaced.

3. Loss or damage of jewelry due to improper care or storage is not a warranty case.

4. Jewelry repairs are carried out within the agreed time frame, you can leave the jewelry for repair in ADDA stores.

5. Jewelry is non-refundable, but can be exchanged within 2 weeks upon presentation of the receipt. At the same time, the jewelry must be in the presentation.

6. If the order was made online, contact us in advance for repair or exchange.

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